FREQUENTLY ASKED QUESTIONS
Q: What payment methods do you accept?
A: At this time, we accept only crypto payments as we await our payment provider to provide us with more major payment options. We are working hard to bring this option soon, stay tuned!
Q: How do I know what size to order?
A: We offer detailed size charts on every product page along with model references to assist you in finding your perfect fit. For the most accurate measurements, we recommend doing a manual measurement. If you are still uncertain, please feel free to contact us, and we'll be happy to assist you.
Q: How long will it take for my order to be delivered?
A: Delivery times vary depending on your location. For customers in Thailand, delivery typically takes 2-5 business days. For international customers, delivery may take up to 2-4 weeks. Please note that delivery times may be affected by local customs processing times.
Q: Can I return or exchange an item?
A: Due to the nature of our business and the limited quantities of our products, we cannot guarantee that we will have the same product available for exchange. We encourage you to refer to our size charts and model references to ensure the perfect fit before making a purchase.
If you have a valid reason for a return or exchange, please don't hesitate to contact us. Please note that we can only accept items that are in their original condition with all tags and packaging intact. Please be aware that we do not offer refunds for shipping fees. Thank you for your understanding.
Q: How can I track my order?
A: Once your order has been shipped, you will receive an email with tracking information. You can use this information to track your order on the carrier's website.
Q: Do you ship internationally?
A: Yes, we currently ship to most locations outside of Thailand. If your country is not on this list, please contact us to see if we can arrange shipping to your location.
Q: How can I contact you if I have a question or concern?
A: You can contact us by email at store@gangsterallstar.com. We will respond to your inquiry within 24-48 hours.
If you have any additional questions or concerns, please don't hesitate to contact us. We are here to help!